Download Instructions & FAQ
Welcome to the Download Help Center! Below you’ll find detailed instructions and answers to common questions about accessing and downloading your digital purchases. If you still need assistance, feel free to contact our support team.
1. Where do I find my download links?
- Immediately after checkout: As soon as your payment is confirmed, you’ll see a Download now button on the checkout confirmation page.
- In your account: Log in at davidebassu.com, go to My Account » Orders, select the relevant order, and click Download Files.
2. How do I download my files?
- Click the Download now button on the checkout page, or in your account order details.
- A new browser tab or window will open and the download will start automatically.
- Depending on your browser settings, you may be prompted to choose a save location or the file may save to your default Downloads folder.
- If you have multiple files in one order, you’ll see separate download buttons for each item. Click each to save them individually.
3. Download Failure & Troubleshooting
3.1 Link not appearing or expired
- Verify payment status: Make sure your payment went through. You should see a confirmation email from us.
- Session timeout: For security reasons, download links expire after 24 hours on the checkout page. Always use the links in your account order history for later access.
3.2 Browser issues
- Pop-ups blocked: Ensure your browser allows pop-ups from davidebassu.com, as downloads may open in a new tab.
- Cookie settings: Enable cookies for smooth checkout and account access.
- Clear cache: Sometimes old cache can prevent downloads. Clear your browser cache and retry.
3.3 Antivirus or firewall interference
- Whitelist our domain: Some security software may block downloads. Temporarily disable or whitelist davidebassu.com.
- Check quarantine: If a downloaded file doesn’t appear in your folder, check your antivirus quarantine.
3.4 Slow or interrupted downloads
- Stable connection: Ensure you have a reliable internet connection.
- Retry download: Click the download button again—our servers support multiple download attempts.
- Use a download manager: For very large files, consider using a download manager that can resume dropped connections.
4. File Format & Compatibility
- Zip archives: Most digital products are delivered as .zip files. Use built-in tools (Windows Explorer, macOS Archive Utility) or third-party apps (7-Zip, WinRAR) to extract.
- Other formats: If you’re downloading PDFs, images, or audio files, ensure you have a compatible viewer (Adobe Acrobat Reader, Preview, media players).
5. Frequently Asked Questions
| Question | Answer |
|---|---|
| What if I lose my purchase email? | Log in to your account and download from the Orders page. |
| Can I share download links? | Download links are unique to your order. Please do not share with others. |
| How many times can I download a file? | You can download each file up to 10 times. If you need more, contact support. |
| Can I get a refund on digital products? | Refunds are handled case by case. See our Refund Policy for details. |
6. Still Need Help?
If you’ve followed the steps above and still can’t download or open your files, please reach out:
- Email: hello@davidebassu.com
- Support Hours: Monday–Friday, 9 AM–6 PM (CEST)
We’re here to help ensure you can access your products quickly and easily. Thank you for shopping with us!